Set out below are the terms on which Estetica provides services to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
1. Appointments and cancellations
All doctors, nurses and therapists at Esteticaa are trained and approved in accordance with the company’s treatment protocols and therefore Estetica does not guarantee continued treatment with a named nurse or therapist.
If you are unable to attend your appointment, please contact us immediately on 01932 570099. We will need to know that you wish to cancel 72 hours prior to your treatment. Failure to cancel or rearrange on the preceding day will result in the loss of the treatment from your value pack or deposit being redeemed.
Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Esteticaa will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
2. Deposit and payments
To secure an appointment with Esteticaa a deposit of £30 is required
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Esteticaa will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client's responsibility to ensure that he or she provide Estetica with all relevant medical details prior to each treatment. Esteica will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Estetica regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Estetica liability for any personal injury resulting from Estetica negligence.